What makes a skipper a good host?
Guests often book a multi-day trip aboard a traditional sailing ship. They want to get away from the office or get a breath of fresh air with friends or family. A good skipper can make the difference between a fun trip or an unforgettable experience.
Hospitality plays an important role here. Besides a tidy ship, flowers on the table or a pot of fresh coffee simmering in the galley on arrival, it is about something extra that the skippers add to the outing. Contact with the skipper and the information he provides during the trip are important aspects here. A Top Host not only makes the guest feel at home, but is also the perfect tour guide.
What is assessed after the sailing trip?
After the sailing trip, all ships & skippers sailing for NAUPAR are rated by guests on the following points:
- the general impression of the ship
- the contact with the skipper
- the provision of information during the trip.
This results in one rating.
How are the skippers Tophost?
- they score at least 4.8 on a 5-star scale
- they sail at least 10 trips for NAUPAR in a season
- 50% of the cruises must be rated by guests
Why a rating system?
With transport, accommodation and entertainment all in one, we offer a very specific product. To help our guests make the right choice and gain a better understanding of the overall customer experience, we measure the travel experience and convert it into a clear rating, identifying the most important aspects of the overall trip.